SAFETY AND FAQ's

Safety

General Safety

• One at a time on the trampolines
• Trying a new trick? Ask a staff member for help and use a mat
• Take turns with others 
• Always be aware of your surroundings 
• Warm up before bouncing
• No double bouncing
• No shoes on the trampolines
• No food or drinks on the trampoline floor
• Leave shoes and other personal belongings off of the trampoline floor

Super Tramp Safety

• If near super tramp, make sure you're paying attention to the person on the trampoline
• Get used to the super tramps before trying tricks
• Stop your bounce over a few bounces
• Use throw mats on new and difficult tricks
• Bounce within your limits

Foam Pit and Air Bag Safety

• Dont land on your head or belly in the foam pit or air bag
• Make sure your landing is clear before jumping into the foam pit or air bag
• Communicate with others using the foam pit and air bag to avoid collisions
• Always be aware of your surroundings

COVID-19 Policy

Under the government regulations, we are required to adhere to the My Vaccine Pass on our trampoline floor. Our retail and reception area is a different modality and does not require use of the My Vaccine Pass. This means that in the retail and reception area masks and 1m social distancing is required. Adults and kids 12 years and 3 months or older fall under the requirements. 

 

If you or someone you would like to jump with is unvaccinated, reach out to us about our options for private gatherings. 

Afterschool Lessons COVID-19 Policy
Vaccination in lessons:
We have enlisted professional help to ensure that we are following the government's mandate and protocols. Listed in a document provided by Sport NZ, organised indoor sport, like our trampoline lessons, can operate without enforcing the My Vaccine Pass with up to 50 participants in orange, and 25 participants in red. Our classes are always right around 20 participants so we will be able to operate at all levels of the framework. 
 
At SITE we believe that physical activity is absolutely crucial to the development of our kids both physically and mentally and we do not want to exclude anyone from our lessons. 

FAQ's

Where is SITE located

SITE is located at 1/15 Red Oaks Drive, Remarkables Park Town Centre, Frankton, Queenstown. Get directions in google maps here

Is there a height or age limit?

There is no height, or minimum/maximum age limit. One of the best things about trampolining is that anyone can do it. We offer special programs like Mini Bouncers, that are aimed at kids under 5. 

Is there a weight limit?

Following the trampoline manufacturer's safety standards, the weight limit to jump at SITE is 140kg.

Are socks required?

At SITE you can jump in socks or bare feet. Special jump socks are not required as our high-performance trampolines do not have a slippery surface on them. We do however sell grip socks for $5.

What do I wear?

We recommend comfortable clothing with some stretch, like gym or workout wear. Please don’t wear jeans with metal studs on them, as they can damage the equipment. You will also be asked to remove belts as buckles can get caught in the trampolines.

Is jumping at SITE good for you?

Absolutely! Trampolining is a very effective form of exercise. A few of the benefits include, but are not limited to:

  • Increased metabolism and oxygen capacity
  • Cardiovascular fitness: strengthens the heart
  • Improved sense of balance
  • It firms and tones muscles
  • Jumping helps with coordination and motor skills
  • It makes you smile and have fun! 
Do I need to book in advance?

We recommend booking online in advance to ensure you can jump during the session of your choice. Weekends and holidays are busy times and unfortunately, we cannot accommodate all walk-in customers if a session is sold out. 

 BOOK NOW to check availability.

How can I pay for my booking?

We highly recommend all bookings to be paid for online through our Book Now page. If you are unable to do this, bookings can be done over the counter with cash, EFTPOS or credit card. Please contact us if you have any questions about booking.

Can I get a refund or transfer my booking?

If you are not able to make a session you have booked into, please contact us. If we haven’t heard from you within 3 hours of your session taking place, we will not be able to offer any refunds or transfers.

What time should l check in for my booking?

We recommend arriving 10 min prior to the session start time to check-in and listen to the safety briefing.

Are there lockers for my belongings?

You will find open cubby holes, any small valuables can be left with reception.

Does SITE have group rates?

Yes, we do offer group and events rates. See our pricing page for current rates.

Does SITE sell gift vouchers?

Yes. SITE offers gift vouchers and multi-visit passes. The perfect gift for birthdays, Christmas or other celebrations for the person who has everything! These can be bought online or at our reception desk.

Is supervision provided at SITE?

Absolutely. All jumping sessions are supervised by SITE's staff. Children under the age of 8 also need to be supervised by a parent or guardian on the trampoline floor. We have a viewing platform for anyone not wishing to jump so you can see what your kids or your friends are up to! 

Do you have parking?

Yes. We have ample free parking at SITE.

Do you offer private coaching/classes?

Yes. SITE runs lots of different options of classes for both adults and children. Please see our programme pages for more information.

Does SITE offer birthday party options?

Yes. Birthday parties at SITE are very popular. Please see our birthday page for more details.